Frequently asked questions

The things people ask most often.

Ordering and delivery

Where do you deliver? Across the United Kingdom. Some postcodes are restricted for chilled lines — enter your postcode at checkout to see what is available.

How are chilled items sent? Packed cold in insulated packaging, on a tracked service.

Can I order without an account? Yes. Guest checkout is available. Creating an account keeps your order history and addresses.

How do I pay? Card payment is handled by Stripe. We never see or store your card details.

Allergens and ingredients

Where we have verified a product's ingredient and allergen information against the product itself, it is shown on the product page. Where we have not, the product page says so rather than showing incomplete information.

Always check the product packaging for the most current ingredient and allergen information.